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FAQ

The Answers You Need

To achieve a soothing, relaxing environment, and enhanced spa experience of Kayla Jeanne Aesthetics, we kindly request our guests to observe our Spa Policies. We have also listed answers to the most FAQs (Frequently Asked Questions) that will guide you when you visit our boutique. Please feel free to contact us with any additional questions or concerns.

Appointments:

Due to the popularity of our unique services, we highly recommend you make a reservation in advance for any of our skincare and waxing treatments. However, we will always do our best to accommodate your requests.

 

A major credit card is required to hold your reservation(s).

You can also email us to schedule an appointment. Please complete the form on the “contact us” page. We will reply within two business days. The information you are providing here will not be sold or disclosed to any outside party.

Cancellations: 

The time needed for the service(s) that you schedule is reserved exclusively for you. If you need to cancel a reservation or reschedule one, we require 24-Hours notice. Please call us at 415-370-6559, if no one answers, leave your message on our voicemail.

We reserve the right to charge your credit card if appointment changes or cancellations are made within 24 hours of the scheduled appointment, and will be charged 50% of the treatment cost.

Check In: 

Please arrive at least 10 minutes prior to your first scheduled appointment. We would like you to fill out a consultation form that better helps us create your tailored treatment. Late arrivals will result in a shortened appointment so the next guest will not be delayed, and you will be charged for the full value of the service. 

  

Restrictions: 

As a consideration to other guests, please turn off your cell phone or pager while inside the treatment room and waiting area. We also suggest for you to please leave your valuable items at home when doing your treatment. We regret, but we will not be responsible for loss or damage of your personal item

 

Please remember that the room must be prepared and used for the next client and should be vacated after treatment upon completion of service within a reasonable amount of time.   

Health, Allergies, or Pregnancy Considerations: 

When visiting or calling for your appointment, please make sure to notify our staff if you have any health conditions, limitations, allergies to medications or fruits, physical ailments, medications you are currently taking, or if you are pregnant. We also encourage for you to alert our therapist immediately for any discomfort during your treatment.

Gift Certificate: 

Gift Cards are always welcome and can be used towards your treatment. They will be honored for spa services or products.  Your Gift Card should be presented at check out, otherwise you will responsible for any charges incurred during your visit to the Spa.

 

You can purchase a gift certificate at our boutique location or over the phone at (415)-370-6559

 

Payments:

We accept cash, local personal checks, and most major credit cards. 

 

We charge $25 minimum for a returned check.

 

Gratuities:

Gratuity is not included in our prices, but are highly appreciated by our staff. The standard gratuity is 15% - 20% of the cost of service provided.